Shopping Guide

Here is the general guide for shopping at Baby Universe Online Store.
For questions about subscription license and software, see FAQ

How to order

1. Add to shopping cart

On the item’s page select the quantity and click “Add to Cart”.

2. Check the items in the Shopping Cart

Items added and the total price are shown in the shopping cart. Please check that the quantities(you can change it here) and items are correct. Then press “Proceed to Checkout”.

3. Enter your information and make payment

If you are a registered user, please login. Otherwise please fill out the billing details. Then click “Credit card (Stripe)” button. Enter your credit card information and click “Sign up Now”.  Then payment will be done.
After the order has completed you will receive an email with your order details and serial number.  If you don’t receive any email from us within 24 hours of your purchase, please contact us.

Payment

The designated method of payment is credit card though Stripe.
We also accept wire transfer. If you need that please contact us.

Delivery

Your serial number will be sent to you by email automatically after the payment has completed. You can authenticate the software with that information.

Invoice

To get an invoice for your purchase login to My Account and click  Subscriptions > View > Invoice. The invoice in PDF will be generated.

Return Policy

Since the product we deliver is information, we don’t accept any return or change after the delivery.

Stop Subscription

Once you subscribed our plug-in, it will be automatically renewed every one year unless you cancel the subscription. If you want to cancel, log in to “My Account“. Click “Subscriptions” on the left in the page. Then click “Cancel”. You can still use the plug-in until the expire date. You can also resume the subscription by clicking “Reactivate”.

For Resellers

Basically we don’t have a special pricing plan for resellers who don’t have contracted partnership with us. Please place an order at our online store with the end user’s information.  If you are interested in the partnership contract please contact us.

Contact Info

Please contact us by Email. We will get back to you in a few business days (10:00-16:00 Mon-Fri).
info_eng@baby-universe.co.jp

Attention

  • Please read through our End User License Agreement before purchase.
  • The prices shown in the online store may change without notice due to unavoidable circumstances.
  • The products in this store are assumed to be used on English version of OS/Adobe Illustrator. Use in other languages is not guaranteed or supported.

Privacy protection policy

We treat all our customer information with care. For more information about how we collect and treat your personal information, please read our Privacy Policy.

This website can secure your private information using a GeoTrust Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.